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Improve Customer Adoption & Expansion Revenue

Increase user adoption & activation, gross & net dollar retention, and expansion motion win rates using ReachSuite's Interactive Product Demo Platform for Customer Success & Account Management.

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Post-Sale Teams Rely on ReachSuite to Solve Problems Slowing Adoption & Expansion

01

Our customer success team struggles to drive adoption with end-users of our solutions

02

When trying to expand deeper, up-sells and cross-sells business struggles because other departments and decision makers are hesitant to get on demo meetings with us out of fear of being “sold to”, just like net new buyers.

03

CSMs spend too much time on demos and chasing cross-sell & expansion motions and not enough time on CS activities that drive a positive customer journey 

04

CSMs get bogged down with training demos every time we release a new product or feature or onboard another user - taking them away from critical CS activities
 

How Post-Sale Teams Use ReachSuite

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Through self-service interactive product demos and/or assisted demos customer success has improved product adoption significantly

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New departments and users in customer accounts get hands on with the product through interactive product demos and are excited to meet and discuss our solution

CSMs are happier and performing better because they have ample time to do what they love, working with customers to make them happy and renew

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CSMs can quickly send interested customers interactive product demos on new product or feature functionality for tirekickers or those just wanting education - then book meetings only when the buyer is ready to explore adopting the new product.

Features Built for Post-Sale Teams

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CRM Integrations

Integrate ReachSuite's Customer Usage Insights & Analytics into Your Tech Stack & Platforms

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Automated Discovery

Show Up Prepared for Every Meeting with Automated Discovery Questions Sent to Prospects Before the Call So You Can Dive Deeper

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Lock Down Guardrails

Worried About Buyer's Getting Lost in Your Product? Lock Down Certain Areas so They Only Experience Relevant, Value-Add Features

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Product Tour Guides

Guide Prospects to the Exact Wow Moments in Your Product and Layer in Rich Media like GIFs, Videos, Images, and Content to Enrich the Education

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Auto-Updating

Again, since ReachSuite is fully functional and built on your real product,  your demo experiences can update with your live product once you click “Update” VS. having to rebuild every experience from scratch when your product updates

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Version Controlling

Create Experience Templates and Assign Ownership, Permissions, and Edit Rights Based on Your Organization's Structure

Hear it From Your Peers

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Quantifying ReachSuite's Impact

56%

Lift in M/M Hot Lead MQLs Generated

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Quantifying ReachSuite's Impact

29%

Shorter Time to Close

41%

Increased Closed Won Ratios

75%

LIft in Annual Contract Value

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